DONATION REFUND POLICY

Effective Date: Monday 8th September 2025

At InspireHer Global, we are deeply grateful for your generous donations, which allow us to continue empowering young women through education, personal development, and entrepreneurship. This policy explains our approach to donation refunds.

1. General Policy

All donations made to InspireHer Global are considered voluntary and non-refundable.
As a social enterprise, donations are used immediately to support our programmes, which means we are generally unable to return funds once processed.

2. Incorrect or Duplicate Transactions

We will issue a refund if:

A donation was made in error (e.g., duplicate payment, wrong amount).
The donor’s card or account was charged fraudulently or without authorisation.
A technical/payment processing error occurred.

Refund requests must be submitted to InspireHer Global within 14 days of the donation date.

3. Refund Process

Refunds will only be made to the original payment method used.

Processing times may vary depending on your bank or card provider but typically take:

5–10 business days for a UK bank account, or
7–14 business days for an international bank account.

Refunds will be confirmed in writing once processed.

4. Legal Compliance

This refund policy is designed to comply with:

The Consumer Rights Act 2015 (UK), which requires transparency and fairness in online transactions.
The Payment Services Regulations 2017 (UK) regarding unauthorised transactions.
The Zambia Data Protection Act, 2021, ensuring secure handling of donor information.

5. Contact Us

If you believe you are entitled to a refund under this policy, please contact us:

📧 Info@inspire-her.com
📍 We operate in the United Kingdom and Zambia

Refund requests must include:

Donor’s full name
Date and amount of donation
Last four digits of the card used

6. Updates to This Policy

We may update this Refund Policy from time to time. The revised version will be posted on this page with a new “Effective Date.”